RETURN & REFUND

 

RETURNS

Please note, that we can NOT accept returns from outside the EU 

Please be informed that return costs have to be paid by the customer.

How do I return an item?

We gladly will refund any order within 14 days upon receiving your purchase. All returns must be sent via registered mail in their original condition. Please email us when wishing to return a product in order to receive the return address at  tanja@ttstories.com. 

We will refund any costs that you have paid to us except the postage. Only products that are in their original condition will be refunded, this will not apply if the items have been worn or washed. 

How long does it take to process returns?

We try to process returns within 3 working days upon receiving them.

How do I know that you have received my return?

We will always try to handle your return as quickly as possible and you will receive an email when your return has been processed. We recommend making a note of the shipping reference provided to you when sending a return to us. You are always welcome to email us to check on the status of your return.

When will I receive my refund?

As long as your returned products meet our refund criteria, you will be refunded within 24-48 hours after your return is processed. This also depends on the transaction services of your payment method.

When will I receive an exchange item?

After we have received your return we will immediately exchange your item as long as we have your requested product in stock.